Privacy Policy

Our Privacy Policy

Pacific Wines will seek to protect the privacy of your personal data. Please see below a breakdown of how we gather & use data alongside guidance on how to undertake a request for deletion from our records.

Use of personal information

Pacific Wines collects & uses personal information to administer, support, assist in the review of & obtain feedback on the services we offer. We also use data to ensure that no laws or our terms of contract are broken.

Marketing

If you would prefer for us not to contact you by way of direct marketing (email newsletter for example), please contact maud.bichon@pacificwines.co.uk & we will ensure the relevant details are removed from our system & you are not contacted unless you personally request to be.

Collecting personal information

Personal information is collected directly from clients. Clients who request for their details to be securely stored on our system or clients who place orders via our website will have their details held for a reasonable length of time in order to facilitate, administer & support the services we offer.

Along with the data given directly to Pacific Wines from clients in person, over the phone or via email, we will also collect data of users placing orders via the website or browsing the website. This data could include logs, details of networks, data & systems accessed, details of the sender & recipients of messages sent over our services, times & location of log on or access, duration of sessions, clickstream & similar usage or system data. This data may sometimes be traceable to/related to not just companies but also named individuals. Please feel free to browse the Pacific Wines website anonymously should you have any concerns about data retention.

Upon request we provide site visitors with access to all information including proprietary information that we have about them, including contact information (e.g. name, delivery address, phone number, email address). Users can access this information by e-mailing or writing to us. 

We also collect the e-mail addresses of those who communicate with us via e-mail & aggregate information on what pages users access or visit. Information volunteered by the user such as survey information &/or site registrations is also collected. It is also used to notify users about updates to our services. This information is not shared with any third parties for commercial purposes & if you would prefer not to receive email correspondence from Pacific Wines please email maud.bichon@pacificwines.co.uk.

If you do receive unwanted email from us, our correspondence offers clear instructions on how to unsubscribe, but please email maud.bichon@pacificwines.co.uk if you are struggling to opt out.

Methods of storage & duration
Pacific Wines may store your information in its databases, such as its customer database or supplier database, for reference. The information may be retained & used by Pacific Wines for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved & new services & any data retention requirements of the law. This means we may retain information after an individual ceases to use Pacific Wines services or after the individual has ceased to interact with Pacific Wines. Except where the law, authorities or regulatory bodies require us to retain it for longer, we retain data generated by users visiting the website for a reasonable period after it was generated.

Third parties
Pacific Wines will only share data with third parties where you specifically agree. Data required for the fulfilment of services such as deliveries (name of consignee, delivery address, telephone etc) will be securely transferred to the relevant third party where necessary. We will only provide your data to companies who operates in line with the legal requirements regarding data handling, protection & storage. Details of who your data has been passed to & for what purpose is available on request.

E-mail alerts, correspondence & newsletters
Pacific Wines will occasionally send email alerts & email correspondence to clients who have placed orders in-store, over the phone, via email or via the website. Emails will be sent to addresses supplied directly to Pacific Wines by clients. We may also infrequently send newsletters advertising in-store tastings, new products etc. You can at any time choose to stop receiving e-mail alerts or newsletters by following the instructions on the alert, notification or e-newsletter or by e-mailing maud.bichon@pacificwines.co.uk